Evaluasi Tingkat Kematangan e-Government Pada Partisipasi Masyarakat dan Pelayanan Publik Menerapkan Framework Gartner

 (*)Muhammad Miftahul Akbar Mail (Universitas Islam Indonesia, Yogyakarta, Indonesia)
 Wing Wahyu Winarno (Sekolah Tinggi Ilmu Ekonomi YKPN, Yogyakarta, Indonesia)
 Kholid Haryono (Universitas Islam Indonesia, Yogyakarta, Indonesia)

(*) Corresponding Author

Submitted: November 25, 2020; Published: January 22, 2021

DOI: http://dx.doi.org/10.30865/mib.v5i1.2606


E-government as part of internet products has become a topic of discussion in internet and mass media discussions and is popular after being linked to the regional autonomy policy of districts / cities in Indonesia. However, there are still many government information systems that are developed and implemented that do not function optimally at both the regional and central government levels. Measuring the level of E-government maturity is needed to determine the extent to which the successful application of E-government is. The purpose of the E-government maturity assessment is to provide basic data, advanced data, and all that is necessary for the development of an E-government strategy. Gartner is one of the models used to measure the maturity level of e-government. Gartner's model suggests four critical phases of the evolution of e-government, namely: web presence, interaction, transactions, and transformation. The gartner model is used to measure the maturity level in Sukoharjo district. The research methodology used a questionnaire and the calculation used the average score for each dimension. To determine the relationship between dimensions and criteria, the PLS (Partial Least Square) method is used. Research has proven that the maturity level of E-government is 4.06 (predictable process). The dimensions of transformation and usability affect community participation using e-government in Sukoharjo district.


E-government, Maturity Level, Gartner Model, Community Participation Level, Governance, Information Systems, PLS, Stage Maturity Model (SMM).

Full Text:


Article Metrics

Abstract View: 78 times | PDF View: 16 times


B. Data and P. Dan, “Basis data peraturan dan perundang-undangan,” Program. pp. 1–14, 2006.

A. S. Edwi, “Evaluasi Implementasi E-government Pada Situs Web Pemerintah Daerah Di Indonesia : Prespektif Content dan Manajemen,” Semin. Nas. Inform. 2008 (semnasIF 2008), vol. 2008, no. November 2007, pp. 88–98, 2008.

D. Economic and Social Affairs, “United Nations e-government Survey 2018,” United Nations, pp. 1–300, 2018.

H. Dwi Apriyanto, Rudi. and Prihantono Putro, “Tingkat kegagalan dan keberhasilan proyek sistem informasi di indonesia,” Semin. Nas. Teknol. Inf. dan Komun. 2018 (SENTIKA 2018), vol. 2018, no. Sentika, pp. 23–24, 2018.

H. Rafizal and A. Author, “Fisibilitas Organisasi Implementasi e-government Berbasis Knowledge Management di Indonesia,” no. April, 2018.

A. Hasan and A. Arief, “Pemerintah Daerah Kepulauan,” J. Protek, vol. 05, no. 1, pp. 31–36, 2018.

A. Supriyanto and K. Mustofa, “E-gov readiness assessment to determine E-government maturity phase,” Proceeding - 2016 2nd Int. Conf. Sci. Inf. Technol. ICSITech 2016 Inf. Sci. Green Soc. Environ., pp. 270–275, 2017.

S. N. As-Saber, A. Srivastava, and K. Hossain, “Information Technology Law and E-government :,” vol. 1, no. 1, pp. 84–101, 2006.

S. Al Marzooqi, E. Al Nuaimi, and N. Al Qirim, “E-governance (G2C) in the Public Sector: Citizens Acceptance to E-government Systems - Dubai’s Case,” Proc. Second Int. Conf. Internet Things, Data Cloud Comput., pp. 112:1--112:11, 2017.

S. Bayona and V. Morales, “Maturity model for local E-government: A case study,” ACM Int. Conf. Proceeding Ser., vol. Part F1280, pp. 78–83, 2017.

A. Chaushi, B. A. Chaushi, and F. Ismaili, “Measuring e-government Maturity: A meta-synthesis approach,” SEEU Rev., vol. 11, no. 2, pp. 51–67, 2016.

F. De Brí and F. Bannister, “E-government stage models: A contextual critique,” Proc. Annu. Hawaii Int. Conf. Syst. Sci., vol. 2015-March, pp. 2222–2231, 2015.

D. Napitupulu, “e-government Maturity Model Based on Systematic Review and Meta-Ethnography Approach,” J. Bina Praja, vol. 8, no. 2, pp. 263–275, 2016.

A. Shahkooh, Kolsoom Abbasi;Saghafi, Fatemeh;Abdollahi, “A Proposed Model for M-Banking Adoption,” Informatics, vol. 07, pp. 231–239, 2010.

T. W. A. N. P. dan Budi Guntoro, “Performance E-government Untuk Peningkatan Partisipasi Masyarakat Dalam Pembangunan Infrastruktur Di Kabupaten Sidoarjo,” J. Kawistara, vol. 4, no. 3, 2014.

A. Shahkooh, Kolsoom Abbasi;Saghafi, Fatemeh;Abdollahi, “A Proposed Model for Research,” Negot. J., vol. 07, pp. 231–239, 2008.

J. F. Hair, C. M. Ringle, and M. Sarstedt, “PLS-SEM: Indeed a silver bullet,” J. Mark. Theory Pract., vol. 19, no. 2, pp. 139–152, 2011.

Bila bermanfaat silahkan share artikel ini

Berikan Komentar Anda terhadap artikel Evaluasi Tingkat Kematangan e-Government Pada Partisipasi Masyarakat dan Pelayanan Publik Menerapkan Framework Gartner


  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

STMIK Budi Darma
Sekretariat : Jln. Sisingamangaraja No. 338 Telp 061-7875998
email : mib.stmikbd@gmail.com

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.