Analisis Kualitas Website SMK Negeri 2 Sragen dengan Metode Webqual 4.0 dan Importance Performance Analysist (IPA)
DOI:
https://doi.org/10.30865/mib.v3i1.1009Abstract
The website is one of many communication media that contains information in the form of text, sound, images, or videos that can be accessed publicly by the public. Measurements and observations are made to determine the quality of a website. By doing this, we can understand the opinions of users on a website. The implementation of this study uses a combined method, namely the Webqual method as the main reference with indicators of usability, information quality, and service interactions and Importance Performance Analysis (IPA) methods. The target location taken in this study was the environment of SMK Negeri 2 Sragen. To get data accurately from end users, data collection is used by questionnaire method. The scope of the object to be studied is Students of SMK Negeri 2 Sragen. The results that will be obtained after the research are the development of website usability for users who access it. Other things such as appearance and service provided are the main factors towards user satisfaction in using the website of SMK Negeri 2 Sragen.
References
Santoso dan Anwar, (2015) “Analisis Kualitas Website Menggunakan Metode WebQual Dan Importance - Performance Analisys ( IPA ) Pada Situs Kaskus.â€
Nurhayati, (1998) “Analisa Website Puslit Indonesia Dengan Menggunakan WebQual Untuk Pengukuran Kualitas Website.â€
S. Monalisa, (2016) “Analisis Kualitas Layanan Website Terhadap Kepuasan Mahasiswa dengan Penerapan Metode WebQual ( Studi Kasus : UIN Suska Riau ).â€
Irawan, (2012) “Evaluasi Kualitas Website Pemerintah Daerah Dengan Menggunakan WebQual (Studi Kasus Pada Kabupaten Ogan Ilir).â€
Barnes SJ, Vidgen R. 2003. Measuring Website Quality Improvement : A Case study of the Forum on Strategic Management Knowledge Exchange. Industrial Management and Data Systems 103:297-309.
Barnes, S.J. and R.T. Vidgen, .WebQual: An Exploration of Web Site Quality,. Proceedings of the Eighth European Conference on Information Systems, Vol. 1: 298-305,Vienna, July 2000.
Barnes, S.J. and R.T. Vidgen, .An Evaluation of Cyber-Bookshops: The WebQual Method,. International Journal of Electronic Commerce, Vol. 6: 6-25, 2001
Barnes, S.J. and R.T. Vidgen, .Assessing the Quality of Auction Web Sites,. Proceedings of the Hawaii International Conference on Systems Sciences, CD-ROM, Maui, Hawaii, January 2001
Barnes S, Vidgen, R. 2002. An Integrative Approach to the Assesement of E-Comerce Quality. Journal of Electronic Commerce Research, VOL. 3, NO. 3, 2002
Magal, Simha R dan Levenburg, Nancy M. 2005. Using Importance-Performance Analysis to evaluate e-business Strategies among small businesses. Proceedings of the 38th Hawaii International Conference on System Science.
Santoso, B.S. Anwar, M. F., 2015. Analisis Kualitas Website Menggunakan Metode Webqual Dan Importance Performance Analysis (IPA) Pada Situs Kaskus.
Chomeya, R. (2010). Quality of Psychology Test Between Likert Scale 5 and 6 Points. Journal of Social Sciences, 6(3), 399–403.
Martatilla, J.A & James, J.C, 1977. Importance Performance Analysis. [Online] Tersedia di: https://www.jstor.org/stable/1250495?seq= 1#page_scan_tab_contents.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
