Anugrah, Adhityah, and Julian Supardi. “Implementasi Model Sentence-BERT Untuk Peningkatan Semantic Retrieval Pada Sistem Question Answering Layanan Helpdesk Ticketing ”. JURIKOM (Jurnal Riset Komputer) 13, no. 5 (October 31, 2026): 1335–1347. Accessed November 5, 2026. https://ejurnal.stmik-budidarma.ac.id/index.php/jurikom/article/view/10021.