Design Development of the JekNyong Application Using the Design Thinking Method

Wendri Tri Pambudi; Ariq Cahya Wardhana

doi:10.30865/jurikom.v12i3.8539

Authors

Wendri Tri Pambudi Universitas Telkom, Purwokerto
Ariq Cahya Wardhana Universitas Telkom, Purwokerto https://orcid.org/0000-0002-4077-1112

DOI:

https://doi.org/10.30865/jurikom.v12i3.8539

Keywords:

Application, Development, Design Thinking, System Usability Scale, Usability Testing

Abstract

The JekNyong application is a platform that allows the people of Banyumas Regency to sell household waste for recycling. However, the application’s user adoption rate remains low, with only 3.33% of families using it and a rating of 3.4 on the Google Play Store. This is due to an unintuitive interface design and limited feature accessibility. An initial usability test showed a task success rate of 75%, a time-based efficiency of 0.0206 goals/second, and a System Usability Scale (SUS) score of 63. The design development process followed the Design Thinking methodology through the stages of empathy, problem definition, ideation, prototyping, and testing. Several improvements were made to navigation, feature accessibility, and app layout. The second round of testing revealed significant improvements: the task success rate increased to 95.83%, time-based efficiency rose to 0.0382 goals/second, and the SUS score jumped to 86. These results indicate that the design improvements successfully enhanced the application's effectiveness and efficiency in accessing features.

References

K. F. Nababan, A. A. Shabrina, and I. Satria, “Implementasi Undang Undang Nomor 18 Tahun 2008 Tentang Pengelolaan Sampah Terhadap Masyarakat Yang Membuang Sampah Sembarangan Di Kota Bandar Lampung:,” Jaksa J. Kaji. Ilmu Huk. Dan Polit., vol. 2, no. 2, Art. no. 2, 2024, doi: 10.51903/jaksa.v2i2.1623.

“Dimas Satria Banyumas.” Accessed: Jun. 06, 2024. [Online]. Available: https://dimassatria.banyumaskab.go.id/sektoral/tabellist/bms/1/65/lingkungan-hidup

Y. Sitorus, S. Astiti, and R. Setyadi, “Evaluation Of The Level Of Usefulness Of The ‘Jeknyong’ Application Using The Computer System Usability Questionnare (CSUQ) Method,” J. Inform. Inf. Syst. Softw. Eng. Appl. INISTA, vol. 5, no. 2, Art. no. 2, May 2023, doi: 10.20895/inista.v5i2.1004.

A. Pratiwi, R. I. Rokhmawati, and H. M. Az-Zahra, “Evaluasi dan Rekomendasi Perbaikan Website PT. Fokus Solusi Utama dengan Menggunakan Metode Usability Testing dan Heuristic Evaluation”.

T. Brown, Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Collins, 2009.

Rina Yulius, Muchamad Fajri Amirul Nasrullah, Diyah Karmila Sari, and Mochamad Arsyad Alban, Design Thinking: Konsep dan Aplikasinya. in Eureka Media Aksara. Eureka Media Aksara, 2022.

G. N. Matari and R. R. Pribadi, “Penerapan UI/UX Dengan Metode Design Thinking Pada Aplikasi Jaya Indah Perkas,” MDP Stud. Conf., vol. 1, no. 1, Art. no. 1, Jan. 2022.

S. Adam and S. Widiantoro, “Rancang Purwarupa Aplikasi Becakap Bagi Masyarakat Pesisir dengan Pendekatan Design Thinking,” J. Appl. Inform. Comput., vol. 3, no. 2, Art. no. 2, Nov. 2019, doi: 10.30871/jaic.v3i2.1738.

F. Wijaya et al., “Perancangan UI/UX pada aplikasi We-Care menggunakan metode Design Thinking,” MDP Stud. Conf., vol. 1, no. 1, Art. no. 1, Jan. 2022.

C. S. Surachman, M. R. Andriyanto, C. Rahmawati, and P. Sukmasetya, “Implementasi Metode Design Thinking Pada Perancangan UI/UX Design Aplikasi Dagang.in,” TeIKa, vol. 12, no. 02, Art. no. 02, Nov. 2022, doi: 10.36342/teika.v12i02.2922.

Muhammad Fiqri Widiyantoro, Taufik Ridwan, N. Heryana, A. Voutama, and Siska, “Perancangan UI/UX Prototype Aplikasi Dompet Digital Menggunakan Metode Design Thinking,” J. FASILKOM, vol. 13, no. 02, pp. 121–131, Aug. 2023, doi: 10.37859/jf.v13i02.5265.

H. K. Gulo, I. Jaelani, and M. G. Resmi, “Perancangan UI/UX Fitur Customer Relationship Management (CRM) Pada Aplikasi ABC Reload Menggunakan Metode Design Thinking,” KLIK Kaji. Ilm. Inform. Dan Komput., vol. 4, no. 1, Art. no. 1, Aug. 2023, doi: 10.30865/klik.v4i1.1096.

S. Fuada, E. Setyowati, N. Restyasari, Y. M. Heong, and L. P. Hasugian, “UI/UX Redesign of SH-UPI App Using Design Thinking Framework,” JOIV Int. J. Inform. Vis., vol. 8, no. 3, p. 1055, Sep. 2024, doi: 10.62527/joiv.8.3.2094.

“ISO 9241-11: Ergonomics of human-system interaction - Usability: Definitions and concepts,” International Organization for Standardization, 2018.

T. A. Puspito, “Evaluation of Website Performance and Usability Using GTMetrix, Usability Testing, and System Usability Scale (SUS) Methods,” J. Tek. Inform., vol. 17, no. 2, pp. 162–170, Oct. 2024, doi: 10.15408/jti.v17i2.38530.

T. Wahyuningrum;, Buku referensi mengukur usability perangkat lunak. Deepublish publisher, 2021. Accessed: Feb. 02, 2025. [Online]. Available: //perpustakaan.unmul.ac.id%2Findex.php%3Fp%3Dshow_detail%26id%3D62001%26keywords%3D

T. Tullis and B. Albert, Measuring the user experience: collecting, analyzing, and presenting usability metrics, Second edition. Amsterdam ; Boston: Elsevier/Morgan Kaufmann, 2013.

S. Aisyah, E. Saputra, N. E. Rozanda, and T. K. Ahsyar, “Evalusi Usability Website Dinas Pendidikan Provinsi Riau Menggunakan Metode System Usability Scale,” J. Ilm. Rekayasa Dan Manaj. Sist. Inf., vol. 7, no. 2, Art. no. 2, Sep. 2021, doi: 10.24014/rmsi.v7i2.13066.

N. L. G. E. Aprilianti and I. N. T. A. Putra, “Analisis Sistem Informasi SMA Negeri 1 Kerambitan Menggunakan System Usability Scale,” Maj. Ilm. UNIKOM, vol. 19, no. 1, pp. 3–11, Apr. 2021, doi: 10.34010/miu.v19i1.5069.

R. F. A. Aziza, “Analisis Kebutuhan Pengguna Aplikasi Menggunakan User Persona Dan User Journey: Studi Kasus Aplikasi Asisten Keuangan Personal,” Inf. Syst. J., vol. 3, no. 2, pp. 6–10, Jul. 2021, doi: 10.24076/infosjournal.2020v3i2.420.

S. Soedewi, W. Swasty, A. Mustikawan, and F. E. Naufalina, “INFORMATION ARCHITECTURE PADA APLIKASI E-COMMERCE: (STUDI KOMPARASI APLIKASI SHOPEE DAN TOKOPEDIA),” J. Bhs. Rupa, vol. 5, no. 1, Art. no. 1, Oct. 2021, doi: 10.31598/bahasarupa.v5i1.848.