Evaluasi Usability pada Aplikasi OVO Menggunakan Metode System Usability Scale (SUS)

 Hillal Al Rosyid (Institut Teknologi Telkom Purwokerto, Purwokerto, Indonesia)
 (*)Diovianto Putra Rakhmadani Mail (Institut Teknologi Telkom Purwokerto, Purwokerto, Indonesia)
 Shintia Dwi Alika (Institut Teknologi Telkom Purwokerto, Purwokerto, Indonesia)

(*) Corresponding Author

Abstract

In the current era of globalization, information technology is developing very rapidly. On the other hand, during this pandemic due to the impact of COVID-19, Fintech is also widely used, especially the OVO application and plays an important role in reducing the amount of spread of the COVID-19 virus because we don't have direct physical contact. Based on Neurosensum's research, he presented the results of digital research with a special study focusing on the use of e-wallets as a digital transaction medium for 1,000 active e-commerce user respondents of productive age (19-45 years) simultaneously in 8 major cities in Indonesia during November 2020 - January 2021. The results of the research stated that OVO occupies the 2nd place with the highest market penetration and the most promotions, OVO has the lowest rating on the Google Playstore of 4.0. when compared to other fintech applications. Based on data from the Google Playstore, the OVO application has experienced a decrease in rating due to frequent errors, so many users have submitted complaints to reviews on Google Playstore, such as OVO user complaints regarding transaction limits, feature limitations, slow performance of the OVO application. Complaints submitted by OVO users tend to point to the quality of service and systems in the OVO application. Even though the higher the quality of the services provided will significantly affect the level of user satisfaction. In this study, an evaluation was carried out using the SUS method, namely to measure the feasibility level of the application on the user's side so that the application can be useful and can properly address user needs. And based on testing the data that has been processed, the average usability value of the OVO application gets a score of 69.23. This score shows that the OVO application has a usability level already in the OK category where the average usability value of the OVO application is more than equal to 68, which means that it is still generally acceptable but with several improvements such as increasing the use of better features so that it runs smoothly. properly and improve the appearance of the user interface which is easier to understand and use for new users so that it increases good usability in using the OVO application

Keywords


Evaluation; Usability; System Usability Scale; Financial Technology; System feasibility; Percentile Rank; Letter Grades

Full Text:

PDF


Article Metrics

Abstract view : 1440 times
PDF - 1030 times

References

R. Vhalery, “Kontribusi Informasi, Fasilitas, dan Loyalitas User Dalam Menggunakan Aplikasi Fintech di Masa Pandemi COVID-19,” Sosio e-Kons, vol. 13, no. 2, pp. 99–108, 2021, doi: 10.30998/sosioekons.v13i2.9743.

A. P. L. H. R. B. Atriani, “Pengaruh Persepsi Manfaat dan Kemudahan Penggunaan Terhadap Minat Menggunakan Dompet Digital OVO,” JSEH (Jurnal Sosial Ekonomi dan Humaniora) , vol. 6, no. 1, pp. 54-61, 2020.

S. Rehia, “Pengguna Dompet Digital Melonjak, Mana E-wallet Terpopuler?,” IDN Times, 3 Maret 2021. [Online]. Available: https://www.idntimes.com/business/economy/rehia-indrayanti-br-sebayang/pengguna-dompet-digital-melonjak-mana-e-wallet-terpopuler/3. [Accessed 7 Januari 2022].

S. Suyanto and U. Ependi, “Pengujian Usability dengan Teknik System Usability Scale pada Test Engine Try Out Sertifikasi,” MATRIK J. Manajemen, Tek. Inform. Dan Rekayasa Komput., vol. 19, no. 1, pp. 62–69, 2019, doi:10.30812/matrik.v19i1.503.

A. W. Soejono, A. Setyanto, and A. F. Sofyan, “Evaluasi Usability Website UNRIYO Menggunakan System Usability Scale (Studi Kasus: Website UNRIYO),” J. Teknol. Inf., vol. XIII, no. 1, pp. 29–37, 2018, [Online]. Available: http://jti.respati.ac.id/index.php/jurnaljti/article/view/213.

B. Pudjoatmodjo and R. Wijaya, “Tes Kegunaan (Usability Testing) Pada Aplikasi Kepegawaian Dengan Menggunakan System Usability Scale,” Semin. Nas. Teknol. Inf. Dan Multimed. 2016, pp. 37–42, 2016.

ISO 9241-11, “Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability,” vol. 1998, 1998.

T. M. Y. I. R. R. Aulia Anwar Nabila, "Analisis Value Terhadap Minat Penggunaan OVO di Malang Raya Menggunakan Consumption Value Model," Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol. 3, no. 5, pp. 4374-4382, 2019.

H. A. Ghifari, "Evaluasi User Experience Pada Dompet Digital OVO menggunakan User Experience Questionnaire (UEQ)," Universitas Islam Negeri Syarif Hidayatullah , Jakarta, 2021

M. A. Zulhijdi, R. I. Rokhmawati, and N. Y. Setiawan, “Evaluasi Usability Situs Web Snapixa dengan menggunakan Metode Usability Testing dan System Usability Scale,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 3, no. 10, pp. 9348–9356, 2019.

S. Irma, "Evaluasi Usability Website Polsri dengan menggunakan Sytem Usability Scale," Jurnal Nasional Pendidikan Teknik Informatika , vol. 8, no. 3, pp. 176-183, 2019.

M. Veni, "Evaluasi Usability Pada Aplikasi Mobile ACC.ONE Menggunakan System Usability Scale (SUS) dan Usability Usability," Universitas Atma Jaya Yogyakarta, Yogyakarta, 2020.

J. Brooke, “SUS : A Retrospective,” J. USABILITY Stud., vol. 8, no. 2, pp. 29–40, 2013.

U. Riza, "Mengukur Kepuasan Pengguna Sistem Informasi Bimbingan Konseling (E-BK) Menggunakan System Usability Scale (Sus) Di Smk Negeri 1 Banda Aceh," Universitas Islam Negeri Ar- Raniry banda Aceh, Aceh, 2021.

M. Rifqy, R. Jati, W. Erika, and A. Amelia, “Usability Analysis in Paasaar . Com Application Using the System Usability Scale ( Sus ) Approach,” Int. J. Econ. Bus. Account. Res., vol. 6, no. 1, pp. 291–300, 2022.

A. S. Asri Rejeki Tulodo Bernadeta, "Analisis Pengaruh Kualitas Sistem, Kualitas Informasi Dan Perceived Usefulness Terhadap Kepuasan Pengguna Aplikasi Care Dalam Upaya Peningkatan Kinerja Karyawan (Studi Kasus PT. Malacca Trust Wuwungan Insurance, Tbk.)," Jurnal Riset Manajemen Sains Indonesia (JRMSI), vol. 10, no. 1, pp. 25-43, 2019.

S. B. P. E. Wahyu Ramadhan Danar, "Pengujian Usability Website Time Excelindo Menggunakan System Usability Scale (SUS) (Studi Kasus : Website Time Excelindo)," JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika), vol. 04, no. 02, pp. 139 - 147, 2019.

A. D. N. A. D. Muhammad Syaiful Amin Muhammad, "Efektivitas Teknologi Finansial (Fintech) Pada Aplikasi OVO Dengan Menggunakan Metode Pengujian Usability," CITISEE, vol. 1, no. 5, pp. 328-332, 2019.

A. I. D. H. A. Ismail Farouqi Muhammad, "Evaluasi Usability pada Aplikasi Go-Jek Dengan Menggunakan Metode Pengujian Usability," Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol. 2, no. 9, pp. 3110-3117, 2018.

F. F. G. ,. A. P. N. Galuh Sembodo Firman, "Evaluasi Usability Website Shopee Menggunakan System Usability Scale (SUS)," Journal of Applied Informatics and Computing (JAIC) , vol. 5, no. 2, pp. 146-150 , 2021.

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Hillal Al Rosyid, Diovianto Putra Rakhmadani, Shintia Dwi Alika

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

JURIKOM (Jurnal Riset Komputer)
Publish by Universitas Budi Darma (before STMIK BUDI DARMA (P3M))
Email: jurikom.stmikbd@gmail.com

Creative Commons License
 This work is licensed under a Creative Commons Attribution 4.0 International.