Penerapan Metode Pieces Framework Sebagai Evaluasi Tingkat Kepuasan Pengguna Aplikasi Seabank di Balikpapan
DOI:
https://doi.org/10.30865/jurikom.v9i2.4047Keywords:
Application, SeaBank, Satisfaction, Users, PIECESAbstract
SeaBank is a digital banking application that helps the people of Balikpapan carry out financial activities ranging from saving to payments anytime, anywhere via mobile phones. SeaBank's first product was a savings account. This makes it easy to manage your daily financial activities and provides savings in accounts with high interest rates. The SeaBank application can be installed on smartphones such as Android and iOS. Just connect to the internet and access SeaBank and you are ready in minutes. The SeaBank application has many menus, including: The SeaBank application needs to identify problems to find out how satisfied users are with the SeaBank application. One of the evaluation methods is the PIECES method (performance, information, economy, control, efficiency, service). You can determine user satisfaction for each domain based on the PIECES method, which consists of performance, information, economy, control, efficiency, and service in measuring user satisfaction for SeaBank applications. Equal performance. A value of 4.36 receives a value of 4.28, the economy receives a value of 4.35, controlling a value of 4.34, streamlining a value of 4.31 and services of a value of 4.22. So that the average value obtained is 4.31, it can be categorized as satisfied users. The SeaBank application plays a big role in increasing user satisfaction for the SeaBank application and provides satisfaction and positive feedback to application users
References
Y. Asbar and M. A. Saptari, “Analisa Dalam Mengukur Kualitas Pelayanan Terhadap Kepuasan Konsumen Menggunakan Metode PIECES,†J. Visioner Strateg., vol. 6, no. 2, pp. 39–47, 2017.
S. Aji and A. Hidayatullah, “Analisis Kepuasan Pelanggan Terhadap Kualitas Pelayan Aplikasi Gojek Dengan Metode PIECES Framework,†J. Sist. Inf., vol. x, pp. 1–7, 2019.
E. L. Hadisaputro and E. Setyaningsih, “Analisis Terhadap Kepuasan Mitra GO-JEK Driver Kota Balikpapan Menggunakan Framework PIECES,†j-sim J. Sist. Inf., vol. 2, no. April, pp. 23–28, 2019.
P. L. Lokapitasari Belluano, I. Indrawati, H. Harlinda, F. A. . Tuasamu, and D. Lantara, “Analisis Tingkat Kepuasan Pengguna Sistem Informasi Perpustakaan Menggunakan Pieces Framework,†Ilk. J. Ilm., vol. 11, no. 2, pp. 118–128, 2019.
R. Prayogi, K. Ramanda, C. Budihartanti, and A. Rusman, “Penerapan Metode PIECES Framework Dalam Analisis dan Evaluasi Aplikasi M-BCA,†J. Infortech, vol. 3, no. 1, pp. 7–12, 2021.
A. Supriyatna, “Perpustakaan Dengan Menggunakan Pieces Framework,†Pilar Nusa Mandiri, vol. XI, no. 1, pp. 43–52, 2015.
K. Aditya, D. Darmawan, D. Kusbianto, P. Aji, and R. Ardiansyah, “Analisis Tingkat Kepuasan Pengguna Sistem Informasi Work Order Menggunakan Pieces Frameworks,†pp. 134–139, 2021.
N. H. Assobarry, F. N. Sabila, R. Hadiwiyanti, and A. Widayaka, “Analisis Tingkat Kepuasan Pengguna Aplikasi Sikda Menggunakan Framework Pieces Di Dinkes Sidoarjo,†Pros. Smeinar SITASI, no. November, pp. 1–9, 2021.
A. Supriyatna and V. Maria, “Analisa Tingkat Kepuasan Pengguna dan Tingkat Kepentingan Penerapan Sistem Informasi DJP Online dengan Kerangka PIECES,†Khazanah Inform. J. Ilmu Komput. dan Inform., vol. 3, no. 2, p. 88, 2018.
M. S. Safarudin, “Analisis Kepuasan Pengguna Marketplace Tokopedia Dengan Metode PIECES di Tokopedia Community Batam,†SNISTEK - Semin. Nas. Ilmu Sos. dan Teknol., no. 1, pp. 109–114, 2018.
Choriah and E. Nurmiati, “Analisis Kepuasan Pengguna Whatsapp Sebagai Media,†vol. 14, no. 1, 2022.
D. S. Canta, “Analisis Kepuasan Penggunaan Aplikasi Grab Customer dengan Menggunakan PIECES Framework Pada UKM IT,†j-sim J. Sist. Inf., pp. 19–23, 2019.
Suprayitno, D. S. Canta, and A. Hermawansyah, “Analisis PIECES Framework Terhadap Kepuasan Mitra Go-Food Dalam Penggunaan Aplikasi Go-Biz Kota Balikpapan PIECES Framework Analysis of Go-Food Partner Satisfaction in Using Go-Biz Application in Balikpapan,†J. Sist. Inf., vol. 4, no. 1, pp. 19–26, 2020.
C. Wulandari, E. Elmayati, and Y. Citra, “Analisis Tingkat Kepuasan Pengguna Aplikasi Grab Kota Lubuklinggau Menggunakan Framework Pieces,†J. Teknol. Inf. Mura, vol. 12, no. 02, pp. 118–130, 2020.
Ea. kepuasan pengguna layanan aplikasi gojek roda dua dengan kerangka kerja pieceslvin L. Hadisaputro, E. Wandi, A. Hermawansyah, P. Studi, S. Informasi, and B. Selatan, “D. A. N. Pilihan, G. Untuk, and M. S. Learning, ‘THE COMPARISON OF THE ACCURACY OF LIKERT SCALE,’ 2015.,†2019.
Y. I. Maulana, “Evaluasi Tingkat Kepuasan Pengguna Perpustakaan Digital Nasional (iPusnas) dengan Kerangka PIECES,†Bianglala Inform., vol. 6, no. 1, pp. 51–55, 2018.
N. E. Sari, Rizkyta Yolanda, “InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Analisis Kepuasan Pengguna Google Classroom Menggunakan PIECES Framework ( Studi Kasus : Prodi Sistem Informasi UIN Jakarta ),†J. Nas. Inform. dan Teknol., vol. 2, 2021.
N. Kinanti, A. Putri1, and A. Dwi, “Penerapan PIECES Framework sebagai Evaluasi Tingkat Kepuasan Mahasiswa terhadap Penggunaan Sistem Informasi Akademik Terpadu (SIAKADU) pada Universitas Negeri Surabaya,†J. Emerg. Inf. Syst. Bus. Intell., vol. 02, no. 01, pp. 78–84, 2021.
