Rancang Bangun Sistem Informasi Ticketing Helpdesk pada DPMPTS Pemprov DKI Jakarta

 Alfian Alfian (Universitas Bina Sarana Informatika, Jakarta, Indonesia)
 (*)Yumi Novita Dewi Mail (STMIK Nusa Mandiri, Jakarta, Indonesia)
 Firstianty Wahyuhening Fibriany (Universitas Bina Sarana Informatika, Jakarta, Indonesia)
 Harsih Rianto (Universitas Bina Sarana Informatika, Jakarta, Indonesia)
 Adika May Sari (Universitas Bina Sarana Informatika, Jakarta, Indonesia)

(*) Corresponding Author

Abstract

Implementing Information Technology and Archiving (PSTIK) is a field that has the main task of helping the head of service in leading and carrying out the task of managing information and communication technology. PSTIK is currently not computerized and only relies on whatsapp or telephone connections to address hardware, software or internet network issues called Ticketing Helpdesk. This application allows that at the time of the approval and processing process there is no error in communication at the DPMPTS of the DKI Jakarta Provincial Government. With this Ticketing Helpdesk information system, it is expected to be able to assist operational activities so as to support business processes in the PSTIK sector to be better than the previous system

Keywords


Information System, Ticketing Helpdesk, Software Helpdesk

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