Analisis Penggunaan Aplikasi Samsat SPA (Aplikasi Pengecekan Pajak Kendaraan Bermotor) Pada Samsat Medan Selatan Dengan Metode Servqual

Abstract

Motorists must fulfill their responsibilities in the form of vehicle taxes to be able to cooperate with the government in participating in building and maintaining road facilities that have been provided by the government in the form of payment of tax obligations. Tax payments managed by Samsat employees often experience difficulties in processing data such as files that are difficult to find, data loss, data corruption and others, along with technological developments the government provides facilities for Samsat employees in managing motor vehicle taxes in the form of the Samsat SPA application which processing data in checking motor vehicle taxes. The existence of the SPA samsat application is considered to be a solution to the difficulties faced by motor vehicle tax samsat employees, but it is necessary to analyze the SPA samsat application to find out that the application is easily accessible and used properly by samsat employees starting from seeing the quality, advantages and ease of application that given to users so that development can be carried out, making system changes easier if there are difficulties. An application can be known the quality can be analyzed using the Servqual method where the method of measuring the quality of the service of a particular application attribute such as reliability, Assurance, Tangible, Empathy, Responsiveness. The results of this study explain the application quality parameters to the SPA samsat application service (motor vehicle tax checking application) used by motor vehicle tax employees