Sistem Antrian Pelanggan Menggunakan Metode Jackson Network Queue
DOI:
https://doi.org/10.30865/json.v5i1.6741Keywords:
Spare Parts, Stores, Cars, Jackson, Queues, FIFOAbstract
Information systems can be applied in various fields either as the main means or to increase productivity or service quality. One of the uses of technology is that it is used as a means to make it easier for customers to place orders which aims to avoid queues that are too long. Setia Car Spare Parts Store is a provider of car spare parts that has many customers which sometimes makes the customer queue too much. This sometimes makes customers, especially new customers, impatient to queue. To make the queue more orderly, a queuing system will be built to maximize service and increase customer satisfaction which is calculated using the Jackson method. This method was chosen to calculate the time that is considered in accordance with what the customer expects. The queuing system applied to the system built is a single channel FIFO. From the results of system testing carried out, the application of a queuing system with online ordering by applying the Jackson method can enable employees to serve 48 customers in a day with an average of 15 minutes of service time. These results are more when compared to offline services where each employee can only serve 41 customers with an average service time of 17.56 minutes.
References
P. B. A. A. Putra; Widiarty; V. H. Pranatawijaya; and N. N. Sari; “Implementasi Aplikasi Android Untuk Sistem Pendaftaran Dan Antrian Pada Poli Covid Rsud Doris Sylvanus;†J. Teknol. Inf. J. Keilmuan dan Apl. Bid. Tek. Inform.; vol. 16; no. 1; pp. 81–91; 2022; doi: 10.47111/jti.v16i1.4011.
R. A. Saputra; Parjito; and A. Wantoro; “Implementasi Metode Jeckson Network Queue Pada Pemodelan Sistem Antrian Booking Pelayanan Car Wash (Studi Kasus : Autoshine Car Wash Lampung);†J. Teknol. dan Sist. Inf.; vol. 1; no. 2; pp. 80–86; 2020; doi: 10.33365/jtsi.v1i2.433.
M. A. Islam; M. E. Islam; and A. Rhashid; “Stochastic optimization of level-dependent perishable inventory system by Jackson network;†Ain Shams Eng. J.; vol. 14; no. 4; p. 101935; 2023; doi: 10.1016/j.asej.2022.101935.
M. F. Faris; P. S. Matematika; F. Sains; D. A. N. Teknologi; U. Islam; and N. Sunan; “Penerapan model jaringan antrian jackson pada instalasi rawat jalan rumah sakit;†2019.
M. G. R. Alam et al.; “Queueing Theory Based Vehicular Traffic Management System through Jackson Network Model and Optimization;†IEEE Access; vol. 9; pp. 136018–136031; 2021; doi: 10.1109/ACCESS.2021.3116503.
B. Maleki Vishkaei; I. Mahdavi; N. Mahdavi-Amiri; and E. Khorram; “Balancing public bicycle sharing system using inventory critical levels in queuing network;†Comput. Ind. Eng.; vol. 141; no. January; p. 106277; 2020; doi: 10.1016/j.cie.2020.106277.
K. S. Prawiro and D. Agfazar; “Analisis Antrian Sepeda Motor pada SPBU Tanah Merdeka Menggunakan Simulasi Promodel;†Bull. Appl. Ind. Eng. Theory; vol. 2; no. 1; pp. 28–31; 2020.
N. Mahdiansyah; S. Alfarisi; and P. Astuti; “Perancangan Sistem Informasi Sparepart Pada Bengkel Motor Mulia Berbasis Java;†Semin. Nas. Ris. dan Inov. Teknol.; vol. 2; pp. 1430–1435; 2021.
D. Purnomo; M. D. Revansa; N. Sharira; H. Zikra; and M. L. Hamzah; “Perancangan Sistem Informasi Penjualan Sayuran Berbasis Website;†Pros. Semin. Nas. Teknol. Inf. dan Bisnis 2022; 2022.
A. F. Prasetya; Sintia; and U. L. D. Putri; “Perancangan Aplikasi Rental Mobil Menggunakan Diagram UML (Unified Modelling Language);†J. Ilm. Komput. Terap. dan Inf.; vol. 1; no. 1; pp. 14–18; 2022.
R. Fauzan; D. Siahaan; S. Rochimah; and E. Triandini; “A Different Approach on Automated Use Case Diagram Semantic Assessment;†Int. J. Intell. Eng. Syst.; vol. 14; no. 1; pp. 496–505; 2021; doi: 10.22266/IJIES2021.0228.46.
R. Li; W. J. C. Verhagen; and R. Curran; “A systematic methodology for Prognostic and Health Management system architecture definition;†Reliab. Eng. Syst. Saf.; vol. 193; p. 106598; 2020; doi: 10.1016/j.ress.2019.106598.
L. Marchesi; M. Marchesi; and R. Tonelli; “ABCDE—agile block chain DApp engineering;†Blockchain Res. Appl.; vol. 1; no. 1–2; p. 100002; 2020; doi: 10.1016/j.bcra.2020.100002.
T. Arianti; A. Fa’izi; S. Adam; and M. Wulandari; “Perancangan Sistem Informasi Perpustakaan Menggunakan Diagram UML (Unified Modelling Language);†J. Ilm. Komput. Terap. dan Inf.; vol. 1; no. 1; pp. 19–25; 2022.
C. N. Paradis; M. R. Yusuf; M. Farhanudin; and M. A. Yaqin; “Analisis dan Perancangan Software Pengukuran Metrik Skala dan Kompleksitas Diagram Class;†J. Autom. Comput. Inf. Syst.; vol. 2; no. 1; pp. 58–65; 2022; doi: 10.47134/jacis.v2i1.40.
Syamsiah; “Perancangan Flowchart dan Pseudocode Pembelajaran Mengenal Angka dengan Animasi untuk Anak PAUD Rambutan;†STRING (Satuan Tulisan Ris. dan Inov. Teknol.; vol. 4; no. 1; p. 86; 2019; doi: 10.30998/string.v4i1.3623.
N. Oktaviani and S. Sauda; “Pemodelan dan Implementasi Aplikasi Mobile Umrah Guide Menggunakan Unified Modeling Language;†J. Sains dan Inform.; vol. 5; no. 2; pp. 177–186; 2019; doi: 10.34128/jsi.v5i2.184.
M. Nazir; S. F. Putri; and D. Malik; “Perancangan Aplikasi E-VOTING Menggunakan Diagram UML (Unified Modelling Language);†J. Ilm. Komput. Terap. dan Inf.; vol. 1; no. 1; pp. 5–9; 2022; [Online]. Available: http://journal.polita.ac.id/index.php/politati/article/view/99/92
A. Gutama; A. Arwan; and L. Fanani; “Pengembangan Kakas Bantu Pembangkitan Kasus Uji pada Model-Based Testing Berdasarkan Activity Diagram;†J. Pengemb. Teknol. Inf. dan Ilmu Komput.; vol. 3; no. 9; pp. 8325–8334; 2019; [Online]. Available: http://j-ptiik.ub.ac.id
M. Syarif and W. Nugraha; “Pemodelan Diagram Uml Sistem Pembayaran Tunai Pada Transaksi E-Commerce;†J. Tek. Inform. Kaputama; vol. 4; no. 1; pp. 64–70; 2020; [Online]. Available: http://jurnal.kaputama.ac.id/index.php/JTIK/article/view/240
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
