Sistem Antrian Pelanggan Menggunakan Metode Jackson Network Queue
 Mukhamad Niamaskur (Universitas Muhammadiyah Magelang, Magelang, Indonesia)
(*)Andi Widiyanto  (Universitas Muhammadiyah Magelang, Magelang, Indonesia)
Agus Setiawan (Universitas Muhammadiyah Magelang, Magelang, Indonesia)
(*) Corresponding Author Submitted: September 1, 2023; Published: September 25, 2023 |
Abstract
Information systems can be applied in various fields either as the main means or to increase productivity or service quality. One of the uses of technology is that it is used as a means to make it easier for customers to place orders which aims to avoid queues that are too long. Setia Car Spare Parts Store is a provider of car spare parts that has many customers which sometimes makes the customer queue too much. This sometimes makes customers, especially new customers, impatient to queue. To make the queue more orderly, a queuing system will be built to maximize service and increase customer satisfaction which is calculated using the Jackson method. This method was chosen to calculate the time that is considered in accordance with what the customer expects. The queuing system applied to the system built is a single channel FIFO. From the results of system testing carried out, the application of a queuing system with online ordering by applying the Jackson method can enable employees to serve 48 customers in a day with an average of 15 minutes of service time. These results are more when compared to offline services where each employee can only serve 41 customers with an average service time of 17.56 minutes.
Keywords
Full Text:
PDFArticle Metrics
Abstract view : 208 timesPDF - 82 times
References
P. B. A. A. Putra; Widiarty; V. H. Pranatawijaya; and N. N. Sari; “Implementasi Aplikasi Android Untuk Sistem Pendaftaran Dan Antrian Pada Poli Covid Rsud Doris Sylvanus;” J. Teknol. Inf. J. Keilmuan dan Apl. Bid. Tek. Inform.; vol. 16; no. 1; pp. 81–91; 2022; doi: 10.47111/jti.v16i1.4011.
R. A. Saputra; Parjito; and A. Wantoro; “Implementasi Metode Jeckson Network Queue Pada Pemodelan Sistem Antrian Booking Pelayanan Car Wash (Studi Kasus : Autoshine Car Wash Lampung);” J. Teknol. dan Sist. Inf.; vol. 1; no. 2; pp. 80–86; 2020; doi: 10.33365/jtsi.v1i2.433.
M. A. Islam; M. E. Islam; and A. Rhashid; “Stochastic optimization of level-dependent perishable inventory system by Jackson network;” Ain Shams Eng. J.; vol. 14; no. 4; p. 101935; 2023; doi: 10.1016/j.asej.2022.101935.
M. F. Faris; P. S. Matematika; F. Sains; D. A. N. Teknologi; U. Islam; and N. Sunan; “Penerapan model jaringan antrian jackson pada instalasi rawat jalan rumah sakit;” 2019.
M. G. R. Alam et al.; “Queueing Theory Based Vehicular Traffic Management System through Jackson Network Model and Optimization;” IEEE Access; vol. 9; pp. 136018–136031; 2021; doi: 10.1109/ACCESS.2021.3116503.
B. Maleki Vishkaei; I. Mahdavi; N. Mahdavi-Amiri; and E. Khorram; “Balancing public bicycle sharing system using inventory critical levels in queuing network;” Comput. Ind. Eng.; vol. 141; no. January; p. 106277; 2020; doi: 10.1016/j.cie.2020.106277.
K. S. Prawiro and D. Agfazar; “Analisis Antrian Sepeda Motor pada SPBU Tanah Merdeka Menggunakan Simulasi Promodel;” Bull. Appl. Ind. Eng. Theory; vol. 2; no. 1; pp. 28–31; 2020.
N. Mahdiansyah; S. Alfarisi; and P. Astuti; “Perancangan Sistem Informasi Sparepart Pada Bengkel Motor Mulia Berbasis Java;” Semin. Nas. Ris. dan Inov. Teknol.; vol. 2; pp. 1430–1435; 2021.
D. Purnomo; M. D. Revansa; N. Sharira; H. Zikra; and M. L. Hamzah; “Perancangan Sistem Informasi Penjualan Sayuran Berbasis Website;” Pros. Semin. Nas. Teknol. Inf. dan Bisnis 2022; 2022.
A. F. Prasetya; Sintia; and U. L. D. Putri; “Perancangan Aplikasi Rental Mobil Menggunakan Diagram UML (Unified Modelling Language);” J. Ilm. Komput. Terap. dan Inf.; vol. 1; no. 1; pp. 14–18; 2022.
R. Fauzan; D. Siahaan; S. Rochimah; and E. Triandini; “A Different Approach on Automated Use Case Diagram Semantic Assessment;” Int. J. Intell. Eng. Syst.; vol. 14; no. 1; pp. 496–505; 2021; doi: 10.22266/IJIES2021.0228.46.
R. Li; W. J. C. Verhagen; and R. Curran; “A systematic methodology for Prognostic and Health Management system architecture definition;” Reliab. Eng. Syst. Saf.; vol. 193; p. 106598; 2020; doi: 10.1016/j.ress.2019.106598.
L. Marchesi; M. Marchesi; and R. Tonelli; “ABCDE—agile block chain DApp engineering;” Blockchain Res. Appl.; vol. 1; no. 1–2; p. 100002; 2020; doi: 10.1016/j.bcra.2020.100002.
T. Arianti; A. Fa’izi; S. Adam; and M. Wulandari; “Perancangan Sistem Informasi Perpustakaan Menggunakan Diagram UML (Unified Modelling Language);” J. Ilm. Komput. Terap. dan Inf.; vol. 1; no. 1; pp. 19–25; 2022.
C. N. Paradis; M. R. Yusuf; M. Farhanudin; and M. A. Yaqin; “Analisis dan Perancangan Software Pengukuran Metrik Skala dan Kompleksitas Diagram Class;” J. Autom. Comput. Inf. Syst.; vol. 2; no. 1; pp. 58–65; 2022; doi: 10.47134/jacis.v2i1.40.
Syamsiah; “Perancangan Flowchart dan Pseudocode Pembelajaran Mengenal Angka dengan Animasi untuk Anak PAUD Rambutan;” STRING (Satuan Tulisan Ris. dan Inov. Teknol.; vol. 4; no. 1; p. 86; 2019; doi: 10.30998/string.v4i1.3623.
N. Oktaviani and S. Sauda; “Pemodelan dan Implementasi Aplikasi Mobile Umrah Guide Menggunakan Unified Modeling Language;” J. Sains dan Inform.; vol. 5; no. 2; pp. 177–186; 2019; doi: 10.34128/jsi.v5i2.184.
M. Nazir; S. F. Putri; and D. Malik; “Perancangan Aplikasi E-VOTING Menggunakan Diagram UML (Unified Modelling Language);” J. Ilm. Komput. Terap. dan Inf.; vol. 1; no. 1; pp. 5–9; 2022; [Online]. Available: http://journal.polita.ac.id/index.php/politati/article/view/99/92
A. Gutama; A. Arwan; and L. Fanani; “Pengembangan Kakas Bantu Pembangkitan Kasus Uji pada Model-Based Testing Berdasarkan Activity Diagram;” J. Pengemb. Teknol. Inf. dan Ilmu Komput.; vol. 3; no. 9; pp. 8325–8334; 2019; [Online]. Available: http://j-ptiik.ub.ac.id
M. Syarif and W. Nugraha; “Pemodelan Diagram Uml Sistem Pembayaran Tunai Pada Transaksi E-Commerce;” J. Tek. Inform. Kaputama; vol. 4; no. 1; pp. 64–70; 2020; [Online]. Available: http://jurnal.kaputama.ac.id/index.php/JTIK/article/view/240
Bila bermanfaat silahkan share artikel ini
Berikan Komentar Anda terhadap artikel Sistem Antrian Pelanggan Menggunakan Metode Jackson Network Queue
Refbacks
- There are currently no refbacks.
Copyright (c) 2023 Mukhamad Niamaskur, Andi Widiyanto, Agus Setiawan
This work is licensed under a Creative Commons Attribution 4.0 International License.
Jurnal Sistem Komputer dan Informatika (JSON)
Dikelola oleh STMIK Budi Darma
Sekretariat : Jln. Sisingamangaraja No. 338 Telp 061-7875998
email : jurnal.json@gmail.com
This work is licensed under a Creative Commons Attribution 4.0 International License.