Pengaruh Tingkat Kepuasan Pengguna Lulusan (Stakeholder) Terhadap Kualitas Lulusan Pada Universitas Teknologi Sumbawa

 (*)Nora Dery Sofya Mail (Universitas Teknologi Sumbawa, Sumbawa, Indonesia)
 Mohammad Taufan Asri Zaen (STMIK Lombok, Lombok Tengah, Indonesia)
 Yuliadi Yuliadi (Universitas Teknologi Sumbawa, Sumbawa, Indonesia)
 Sansul Yasmi (Universitas Teknologi Sumbawa, Sumbawa, Indonesia)

(*) Corresponding Author

Submitted: August 15, 2021; Published: September 30, 2021

Abstract

Sumbawa University of Technology (UTS) is an educational institution that produces outputs that match work needs. The curriculum is to develop a number of study programs at UTS, adapted to the developments and demands of today's world of work. This research was conducted to determine the level of satisfaction of Stakeholders on the quality of graduates. Research is using a descriptive method with a quantitative approach. Analysis data method uses the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). Respondents in this study were graduate users (Stakeholders) with a total of 100 respondents. The results of this study, that the quality of graduates from UTS is very good, even though they work not in their field of expertise (non-academic). Even though the quality of the graduates is in the category very good, there are several items/attributes that need to considere. In meeting the satisfaction of Stakeholders, namely Point number 9 regarding the ability of graduates to write activity reports. , such as research and projects. The second point, number 14 is the ability of graduates to use technology related to their field of science. Item number 15 is the graduate's ability to use computers.

Keywords


Graduates of Sumbawa Technology University; Stakeholder; Quality of Graduates; CSI; IPA

Full Text:

PDF


Article Metrics

Abstract view : 1299 times
PDF - 353 times

References

Ira Setyaningsih dan Muchammad Abrori, “Analisis Kualitas Lulusan Berdasarkan Tingkat Kepuasan Pengguna Lulusan,” J. Ilm. Tek. Ind., vol. 12, no. 01, pp. 73–82, 2013, [Online]. Available: https://journals.ums.ac.id/index.php/jiti/article/download/662/400.

Fadhlia Nasruddin, “Pengaruh Kualitas Layanan Terhadap Kepuasan Mahasiswa Dalam Menggunakan Jasa Layanan Akademik (Fakultas Ekonomi dan Bisnis Islam IAIN Palopo 2016/2017),” IAIN Palopo, 2017.

R. R. S. Baan, “Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap pada RS. Bahagia Makassar,” Ekombis Sains J. Ekon. Keuang. dan Bisnis, vol. 5, no. 1, pp. 45–52, 2020, doi: 10.24967/ekombis.v5i1.591.

Z. Hanum, “Analisis Tingkat Kepuasan Pengguna Lulusan Terhadap Lulusan Pendidikan Vokasi (Studi Kasus Lulusan Politeknik LP3I Medan),” J. Ilmu Keuang. dan Perbank., vol. 9, pp. 26–39, 2019.

K. Kardoyo and A. Nurkhin, “Analisis kepuasan pelayanan perguruan tinggi (kasus pada Prodi Magister Pendidikan Ekonomi Unnes),” J. Cakrawala Pendidik., vol. 35, no. 2, 2016.

B. Kisworo, U. Utsman, I. Ilyas, and Y. Siswanto, “Kepuasan Mahasiswa dan Pengguna Lulusan Program Studi Pendidikan Luar Sekolah Universitas Negeri Semarang,” vol. 2, no. 2, pp. 150–156, 2018, [Online]. Available: https://journal.unnes.ac.id/sju/index.php/jnfc/article/download/26831/13529/.

B. A. Hilendria, F. Ekonomi, U. Mataram, F. Ekonomi, and U. Mataram, “Eksistensi dan Peran Alumni Dalam Menjaga Ekonomi dan Bisnis Universitas Mataram,” 2019. http://aksioma.unram.ac.id/index.php/aksioma/article/view/75/54.

D. . Prihadi, Pengenalan Dasar Manajemen Publik Relasi, Cetakan Pe. PENERBIT KBM INDONESIA, 2020.

D. Fatihudin and A. Firmansyah, Pemasaran Jasa:(Strategi, Mengukur Kepuasan Dan Loyalitas Pelanggan). Deepublish, 2019.

Neliwati, Metodologi Penelitian Kuantitatif (Kajian Teori dan Praktek), Pertama. Medan: CV.Widya Puspita, 2018.

M. Indrasari, PEMASARAN DAN KEPUASAN PELANGGAN: pemasaran dan kepuasan pelanggan. Unitomo Press, 2019.

L. F. Rahmasari, R. Nurmalina, and W. B. Priatna, “Analisis Sikap, Konsistensi Dan Kepuasan Pada Teh Kotak Ultrajaya: an Experimental Marketing Research on Ipb Agribusiness Master of Science Students,” Forum Agribisnis, vol. 7, no. 1, pp. 85–102, 2017, doi: 10.29244/fagb.7.1.85-102.

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Nora Dery Sofya, Mohammad Taufan Asri Zaen, Yuliadi Yuliadi, Sansul Yasmi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Jurnal Sistem Komputer dan Informatika (JSON)
Dikelola oleh STMIK Budi Darma
Sekretariat : Jln. Sisingamangaraja No. 338 Telp 061-7875998
email : jurnal.json@gmail.com


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.